You may have noticed that a number of items are no longer available for order online. We apologize for the inconvenience that this may have caused you. We are undergoing a transformation of our online experience and this is part of the change.

In the meantime, please visit any of our stores for any of your other shopping needs and be sure to check back soon with us online. Thank you for shopping with us, The Fresh Market.

Sincerely,
The Fresh Market

The Fresh Market is dedicated to providing our customers with a superior level of service. Please see below for the ways in which we can assist you.

Coffee Club
Contact Us
Gift Cards
Privacy Policy
Return Policy
Sales Tax
Shipping

Coffee Club

For frequently asked questions about our Coffee Club, head on over to our Coffee Club Customer Service page. And if you just need to send us an email, you can contact us at coffeeclub@thefreshmarket.com

Back to the Top

CONTACT US - Online Shopping Customer Service

Call: 1-866-532-5989
Monday - Friday, 8:00 am - 5:00 pm (EST)
*If you call during non-business hours, we will get back to you as soon as possible.  Thank you.

Mail
Attn: The Fresh Market Online
628 Green Valley Road
Suite 500
Greensboro, NC 27408-7041

For all other inquiries, contact The Fresh Market Corporate Office:

Call: 1-866-817-4367 or 336-389-5795
Monday - Friday, 8:00 am - 5:00 pm (EST)
*If you call during non-business hours, we will get back to you as soon as possible.  Thank you.

Mail
Attn: Customer Loyalty
628 Green Valley Road
Suite 500
Greensboro, NC 27408-7041

Back to the Top

GIFT CARDS

We are unable to accept gift cards online at www.thefreshmarket.com. They can be redeemed in any of our store locations. Find your closest store.

To determine the available balance on a gift card, please call 1-800-689-2574.

Back to the Top

PRIVACY POLICY

The Fresh Market is committed to protecting the privacy of our customers and your name will never be given or sold to any third party. By providing your information, we interpret this as permission to contact you electronically with future product specials and information.

Click here for our complete Privacy Policy.

Back to the Top

RETURN POLICY

If you are not completely satisfied with your Fresh Market purchase or gift for any reason, please give us a call at 1-866-532-5989 and we will help you return the product. We accept non-perishable returns within 30 days of receipt. Return shipping charges are not refundable.

Back to the Top

SALES TAX

Why do you charge sales tax?
We are obligated by law to collect sales tax for orders shipped to states where we have a local TFM store. 

Back to the Top

SHIPPING

When will my order ship?
We ship orders Monday through Friday. Your order will be processed and shipped the next business day. Orders placed on a weekend or holiday will be shipped the next business day.

When will my order arrive?
To ensure freshness, all products are shipped from our supplier and ship separately from other items in your order.

Unless otherwise indicated in the checkout process, Gift Cards are shipped at no charge to you via The United States Postal Service (USPS).  We have no method for tracking USPS shipments, but typical arrival time for a USPS shipment is 4-7 days from the day it is shipped.

Can I ship to a PO Box?
All orders shipped via FedEx MUST be shipped to a physical address as FedEx will NOT deliver to PO Boxes.  If, however, you purchase a gift card and select USPS as your shipping method, you may have your gift card shipped to a PO Box.  If you select USPS for a gift card and give us a physical address that does not have a mail receptacle, your delivery will be significantly delayed as we cannot check every address for accuracy.      

Can I ship oversees or to Canada?
At this time, we currently ship to the 48 continental states and are unable to ship to Hawaii, Alaska or internationally.

Back to the Top

For Customer Service for your online shopping experience, please call 1-866-532-5989