Skip to main contentSkip to footer

Shop Fresh Savings with Hot Daily Deals & Weekly Features!Shop Now >

|

Join the Ultimate Loyalty Experience & Enjoy the RewardsLearn More >

The Fresh MarketFind My Store
Basket
Submit Search

The Fresh Market Navigation

Home
Curbside Pickup & Delivery
Store Locator
Specials & Features
  • Weekly Features
  • Little Big Meal
Online Ordering
  • Curbside Pickup & Delivery
  • Easter Meal Ordering
  • Party Platters & Catering
  • Gift Cards
  • Ways to Shop
Loyalty
  • The Ultimate Loyalty Experience
  • Sign Up
  • Log In
  • Loyalty FAQ
What's Fresh
  • New & Seasonal
  • Easy Meals
Inspiration
  • Recipes
  • Little Big Meal
  • March Magazine
  • February Magazine
  • Eatertaining Guide
Company
  • About Us
  • Our Departments
  • Careers
  • Community Involvement
  • Diversity, Equity & Inclusion
  • News
  • Product Recalls
  • New Vendors
  • Contact Us
Download Our App
App Store LinkApp StoreGoogle Play Store LinkGoogle Play Store
  • Facebook Link
  • Twitter Link
  • Pinterest Link
  • Youtube Link
  • Instagram Link
Fresh Markets

Press Room

All Press Releases

The Fresh Market Named Among Top Five Supermarkets Offering The Best Customer Service Download PDF

GREENSBORO, NC, Oct. 19, 2020 – Newsweek and Statista, a global data research firm, have recognized The Fresh Market, Inc. with their Best Customer Service award for 2021, based on an independent survey of more than 25,000 U.S. customers.

The full list and article appears online, and will also be included in an upcoming print edition of Newsweek.

Respondents were asked to rate retailers on the following: friendliness of communication, professional competence, range of services, customer focus and accessibility.

“While The Fresh Market has always put the needs of our guests first, this recognition is especially meaningful amid the precautionary measures grocery stores have had to put in place over the past seven months like face coverings, plexiglass shields and social distancing that can impede interacting with our guests,” said Jason Potter, President and CEO of The Fresh Market. “During these stressful times, it is more important than ever to offer impeccable guest service and hospitality.”

Since January, The Fresh Market’s guest insight scores have increased significantly in the areas of team member recognition for providing exceptional service, overall satisfaction, and staff friendliness.

The shopping experience at The Fresh Market is different than that of a conventional grocery store. The stores are about half the size of a typical supermarket, making it easier, faster and a more personable place to shop. There is soft lighting, classical music playing, and helpful team members who often know guests by name.

“The little touches make a big difference, such as greeting our guests with a smile, walking them to an item they are looking for versus pointing, making a recommendation to complement their meal and overall treating them the same as you would for any guest invited into your home,” said Potter.

Newsweek Best Customer Service Award
Newsweek Best Customer Service Award

Media Inquiries

Patrice Molnar
Director of Communications
Guest Care Team
For consumer questions, please contact our Guest Care Team.

About THE FRESH MARKET

Since 1982, The Fresh Market, Inc. has helped guests make everyday eating extraordinary with time-saving meal solutions, unique ingredients and delicious food for any occasion. From fresh produce and exceptional meat and seafood, to signature baked goods and thousands of organic options, this specialty grocery retailer has something to please every palate. The Fresh Market currently operates 159 stores in 22 states across the U.S., inspiring guests to discover new flavors and cook with confidence. For more information, please visit www.thefreshmarket.com or follow the company on Facebook, Twitter and Pinterest.

Sign Up for Fresh News and Offers

[*] denotes required fields
  • The Ultimate Loyalty Experience
  • View Specials
  • Shop Online
  • Jobs
  • Loyalty Terms & Conditions
  • Recipes
  • Guest Care Form
  • New Vendors
  • Privacy Policy
  • No Hassle Return Policy
  • News
  • Investor Relations
  • Terms of Use
  • Website Accessibility
  • Product Recalls
  • California Transparency In Supply Chains

    Social links

  • Facebook Link
  • Twitter Link
  • Pinterest Link
  • Youtube Link
  • Instagram Link
Copyright 2023 The Fresh Market, Inc. All Rights Reserved. Sitemap