Catering & Holiday Ordering FAQ

>> How do I start an order for party platters, holiday meals and/or a la carte items?

It’s easy to get started:

• To order Platters and Catering, click here. You’ll be prompted to select your store before adding items to your basket.

• To order Holiday Meals and A La Carte, click here. You’ll be prompted to select your store before adding items to your basket.

>> I don’t have an account. What information do I need to provide at checkout?

You’ll need to fill in or update the following information during checkout:

• Pickup date and time at your selected store location
• First and last name
• Phone number and email address

You can also choose to provide Special Instructions for your items.

>> How do I complete my order?

After filling out the necessary information, click “Continue”. You’ll see a summary of your order. If everything looks correct, then click “Place Order”.

>> What are the steps to place an order for a Platters, Catering and Holiday Meals?

1. First, login if you have an account with The Fresh Market. Then choose what you’re shopping for:

• To order Platters and Catering, click here.

• To order Holiday Meals and A La Carte, click here.

2. Confirm or select your pickup store before adding items to your basket.

3. Browse our meal and catering options and add your favorites to your basket.

4. When you’re ready, click on the Basket icon in the green bar at the top of your screen to start the checkout process:

• Review the items in your order. If you’d like to add items, click ‘Continue Shopping’. If you’d like to make changes, you can edit the quantity or remove items from your basket.
• Once the items in your basket are correct, click ‘Checkout’.
• First, double check your store pickup location and choose your preferred pickup date and time.
• Once your pickup information is confirmed, enter your name, email address and phone number. Then, and add any instructions or notes for our Store Team.
• Once you've reviewed and confirmed your items, select Continue.

5. Review your order thoroughly. If you need to make changes, select Back. If everything looks complete, select Place Order.

6. Receive a confirmation email instantly with complete pickup instructions.

7. Pick up and pay for your order in store during the pickup timeframe you selected. When you arrive, check with a cashier or with a store manager to have a team member retrieve your prepared order. During holiday pickup, follow the signs to the order pickup area. Once you have your pre-order items, you can pay for your purchase at the front registers.

>> What information will I receive after placing my order?

• Confirmation Email: You will receive a confirmation email after placing your order. Remember to have your confirmation email with you when you arrive for pickup.

>> How do I manage, edit or cancel my order?

To edit your online order, please log in to your account with The Fresh Market. NOTE: Your order can be edited online if it’s more than 48 hours from pickup. If you need to make a change within 48 hours of your order pickup time, please contact our Guest Care team at 336-389-5795.

If you do not have an account, click here to look up your order.

To edit or cancel an order placed in store, please contact the store team.

Having trouble editing your order? Contact our Guest Care team using this form.

>> What are the steps to edit my order?

To edit your order more than 48 hours prior to your pickup time, follow the steps below.

• Log in to your account with The Fresh Market and locate the “My Orders” tab within your account. • Click on the order you would like to edit. • You will see three green buttons where you can “Change Pickup Store,” “Change Date/Time,” or “Edit Note to Store.” • To edit the items within your order, scroll down to the “Order Details” section. You can adjust quantities of items, remove items from the order or edit any notes provided. • You can even add items to your order by clicking the “Add to Order” button. • Once any changes are made to your order, ensure that you click on “Submit Changes” for your edits to be confirmed.

You should receive a confirmation email once you submit your changes to the order.

>> How is the total for my order calculated when it includes an item priced by the pound?

For variable weight items, the final item weight is captured the day of pickup. When you checkout in store, your total will be based on the correct amount for the specific weighted item in your purchase.

>> How do I pick up my order?

Pick up and pay for your order in store during the pickup timeframe you selected. Bring your order confirmation email with you to confirm with our team. When you arrive, check with a cashier or with a store manager to have a team member retrieve your prepared order.

During holiday pickup: follow the signs to the order pickup area. Once you have your pre-order items, you can pay for your purchase at the front registers. A team member will assist you if you do not have your confirmation email.