Catering & Holiday Ordering FAQ

What's new with Holiday Meals, A la Carte and Platter ordering from The Fresh Market?

Our updated Holiday and Platter ordering system offers several new benefits, including order management and pre-payment.

Order Creation & Management: You can now create an account or log in with your Ultimate Loyalty Experience or shop.thefreshmarket.com credentials. With order details saved to your account, you can check the status of your order and make modifications prior to the pickup date.
Order Pre-Payment: With the ability to pre-pay, you can enjoy a faster pickup experience. Easily add new payment cards or select from saved cards in just a few clicks, ensuring a hassle-free checkout experience.
Personalized Checkout: Your registration details are pre-populated to save time, and you’ll enjoy a seamless connection to your Ultimate Loyalty Experience member benefits.

>> Why are we making this change?

We want our guests to have the best and most convenient shopping experience online and in our stores. With our new system, you can now order your Holiday meals and catering online and pay in advance, saving you time at pickup. No more paper forms to fill out, no more waiting in one line to receive your meal and then another to check out. Just one easy process that keeps you in control from start to finish.

>> How do I start an order for party platters, holiday meals and/or a la carte items?

To place an order, visit catering.thefreshmarket.com. Then, select your pickup store, choose the items you’d like to order and follow the steps for checkout. If you are already a member of the Ultimate Loyalty Experience or an existing Delivery & Curbside pickup guest, you are now able to log in with your existing account credentials. If you are not a member, you will need to create an account so you can manage your order.

>> What information do I need to provide at checkout?

You’ll need to fill in or change the following:

Pickup date and time at your selected store location
First and last name (pre-populated from registration)
Phone number (pre-populated from registration)
You can also choose to provide your Business name, Pickup Notes, and special Kitchen Instructions for your items

>> How do I complete my order?

After filling out the necessary information, click “Continue”. You’ll see a summary of your order, including instructions for pickup and an option to make the order a favorite. Enter your payment card information or select a saved card, then click “Place Order”.

>> What are the steps to place an order for a Holiday meal or catering?

Visit catering.thefreshmarket.com and select your store location.
Select Sign In to sign in to your account (the person icon, top right). Not a Member? You can join for free in under 30 seconds.
Browse our meal and catering options and add your favorites to your cart. Add any special instructions or notes for our Store Team.
When you’re ready, select Cart to checkout (the basket icon, top right).

Under Your Details, confirm your pre-populated contact name and phone number.
Under Order Details, confirm your store pickup location, then choose your preferred pickup date and time. Add any instructions or notes for our Store Team.
Under Your Order, review your items. If you’d like to add items or make changes, select Add or Edit.
Once you've reviewed and confirmed your items, select Continue.

Review your order thoroughly. If you need to make changes, select Back. If everything looks complete, enter your Payment Details and select Place Order.
Receive a confirmation email instantly with complete pickup instructions. You’ll receive a second email as a reminder two days prior to your scheduled pickup date.

>> What information will I receive after placing my order?

Confirmation and Reminder Emails: You will receive a confirmation email immediately after placing your order, and a reminder email two days before pickup. Remember to have your confirmation email with you when you arrive for pickup.
Satisfaction Survey: After you pick up your order, we’ll send you a satisfaction survey email to gather feedback and further survey email a few days later to gather feedback and enhance your shopping experience.

>> Can I edit or cancel my order after placing it?

Yes! Our enhanced system allows full self-service for order modifications. You can log in to your account to edit or cancel your order until the order is finalized the day prior to pickup, giving you flexibility and control. The charges for your order will hit your payment method on the morning of pickup.

>> How is the total for my order calculated when it includes an item priced by the pound?

Your payment method is authorized to ensure your order payment will go through on the day of pickup. For items priced by the pound, the final item weight is captured the day of pickup and your card is charged on that day with the correct amount for the specific weighted item in your purchase.

>> How do I pick up my order?

Bring your order confirmation email to the order pickup table in your selected store. Our team member will scan the barcode on your confirmation email and retrieve your items. A team member will assist you if you do not have your confirmation email.

Your prepared order will include both a printed order confirmation and a “Thank You” sticker. Show this to a front-end team member when you exit the store if you would like to skip the checkout lane with your prepaid purchase.

>> What should I do if there’s an issue with my payment?

If the online payment for an order does not go through on the day of pickup, payment is shown as incomplete in our system. Our store team member will direct you to checkout lanes to complete the payment upon pickup. Once payment is successful, our team will provide you with a printed order confirmation and a “Thank You” sticker reflecting that the order is paid in full. Any time an order payment cannot be processed online, the authorization hold is dropped and in store payment is required.