Last Updated July 13, 2020
The Fresh Market’s Response to COVID-19
To Our Valued Guests:
Thank you for your continued loyalty during this unprecedented time.
We are proud to bring you the highest quality, freshest foods and restaurant quality meals, delivered with impeccable service in an exceptionally clean and well-stocked store.
As coronavirus continues to impact our communities, it is more important than ever to continue to follow the safety measures we have put in place in our stores from the very beginning, including:
Our team members are required to wear face coverings. We’re asking that all guests do, too. Wear a mask or make your own. You can also use bandanas and scarves.
Limiting face-to-face contact with others is the best way to keep everyone safe. Shop smart—stay two carts (or six feet) apart!
Health & Safety Enhancements In Our Stores
We continue to reinforce the enhanced cleaning and disinfection protocols throughout our stores, including designating team members to routinely disinfect high touch point areas.
In addition to emphasizing these practices with our team members we also conduct wellness and temperature taking checks with every team member before the start of their shift. Any team member that does not feel well, or has a temperature above 100.1, is asked to go home.
Social distancing guidelines have been posted in our stores. We have installed plexiglass shields at the checkout lane and implemented contactless credit card payments. We are also providing gloves for all cashiers as well as those who already wear gloves for food preparation. We always encourage team members to diligently wash their hands, but we also have scheduled hand washing.
We will continue to earn your trust and are so appreciative of all the support and encouragement you have shared with us.
Linda M. - Pawley's Island, SC
Caroline N. - Gladehill, VA
More Ways To Help
Visit our online store to order easy meals (like our made-in-store Market Meal Kits!), pantry staples and more. Choose curbside pickup or have your groceries delivered to your doorstep.
Thank you for helping The Fresh Market donate more than 5.3 million meals* to people in need through Feeding America’s local food bank partners. Because the need is ongoing, we have maintained the Feeding America® COVID-19 Response Fund link so guests have the opportunity to donate directly to Feeding America to get food and funds to local food banks across the U.S.
*$1 helps provide at least 10 meals secured by Feeding America® on behalf of local member food banks.
Additional safety measures and preventive steps we’re taking include:
- RESERVED SHOPPING HOURS FOR THOSE AT HIGHER RISK
On weekdays the first shopping hour of 8 AM – 9 AM will be reserved for seniors and other individuals most at risk as identified by the CDC. We ask that our other guests who do not fall into a higher risk category respect this reserved hour.
- FOOD SUPPLY & AVAILABILITY
The Fresh Market has worked diligently with our suppliers to mitigate any disruption to our food deliveries. We receive deliveries daily and are continuously replenishing our stores. We ask that guests purchase only for their immediate needs. In some areas, we are temporarily limiting purchase quantities on some items in higher demand such as milk, eggs, chicken, paper products, and disinfectants.
- SUPPORTING OUR TEAM MEMBERS
The Fresh Market has established resources for team members, including a health advocate to answer their medical questions, and a hotline for team members to access seven days a week.
If a team member is not feeling well, they are instructed not to come to work. If they are experiencing symptoms consistent with coronavirus, we have activated a 24/7 team member COVID-19 response line, which enables us to track the health of all of our associates specific to coronavirus.
Any team member who is required to undergo mandatory quarantine qualifies to receive our emergency COVID-19 pay where they receive their regular pay for up to 14 days.
It is also important to recognize our team members for their extra efforts during this time, and we are thanking them with additional health benefits, food purchase discounts, and compensation.
We are actively hiring additional team members to support our stores in this time of need. Please go to careers.thefreshmarket.com to apply.
Additional Resources for our guests:
For questions about coronavirus and food packaging, please visit the Food Marketing Institute
For questions and resources on COVID-19, news updates and preparedness please visit the Centers for Disease Control and Prevention website