The Fresh Market introduces enhanced loyalty program, updated app Download PDF
GREENSBORO, N.C. – Premium grocery retailer The Fresh Market announced two major digital enhancements Wednesday, unveiling a revamped loyalty program and a newly redesigned mobile app as part of the company’s digital experience strategy.
The Fresh Market is reintroducing its loyalty program under a new name, TFM Rewards, reflecting the company’s focus on delivering greater value, personalization and convenience to guests.
These complementary launches represent the next evolution of The Fresh Market’s signature approach to guest service, oFering enhanced benefits including:
- Expanded savings and rewards throughout the store
- Special in-store events with member perks
- 5% savings on curbside orders
- Enhanced birthday reward options
- More personalized oFers to make it easier for guests to shop their favorite items
Guests may access their TFM Rewards profile through the company’s first native mobile app, as well as the The Fresh Market website.
According to Chief Marketing Officer Emily Turner, TFM Rewards and the updated app were developed to better meet guests’ expectations across both digital and in store experiences.
“We are always challenging ourselves to do more for our guests,” Turner said. “TFM Rewards was redesigned to provide our loyal guests with more value, more personalization and more engagement, making it easier than ever to shop at The Fresh Market. And with our new app, we’re giving both members and guests a more complete experience, with easy access to more deals, special oFers and the engaging content that sets us apart.”
TFM Rewards introduces enhanced rewards and tailored experiences focused on how guests prefer to shop. The redesigned app serves as a central hub for digital hospitality, featuring simplified navigation, expanded savings, curated meal inspiration and seamless access to loyalty benefits.
According to Turner, the digital experience enhancements build on the strength of the brand’s in-store shopping experience.
“Everything we do begins with our guests and our promise to make everyday eating extraordinary,” Turner said. “These digital enhancements reflect that promise, helping us serve, support and celebrate our guests in new and thoughtful ways.”
The launch builds on The Fresh Market’s milestone 2025, when the company was named the No. 1 Best Grocery Store in the U.S. in USA Today’s 10Best Readers’ Choice Awards, sweeping every major category and earning additional national recognition for customer service and specialty retail excellence. The new digital features extend the brand’s awardwinning hospitality into a more personalized, seamless experience both in-store and online.
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About The Fresh Market
The Fresh Market, Inc. is a specialty grocer dedicated to inspiring guests to discover the best in fresh foods, unique ingredients and convenient meal solutions. Rated by USA Today as one of America’s Best Customer Service Companies in 2025 and recognized by USA Today’s 10Best Readers’ Choice Awards in multiple categories as well as by Newsweek as the “Best Specialty/Natural/Ethnic Grocer” for 2025, The Fresh Market operates more than 170 stores in 22 states. For more information, please visit www.thefreshmarket.com or follow the company on Facebook, Instagram, Pinterest, Youtube, TikTok and X.